Please call us! +1 (888) 825-9321

Please call us: +1 (888) 825-9321

GENERAL FAQ

How do I take the Fitoru Slimpack supplements?

This direction is for Garcinia Cambogia, Acai Cleanse, and Green Coffee Extract. We recommend taking the pills 30 minutes before a meal with a full glass of water. It is fine if all pills are taken together at the same time. Preferably, try to take the pills before either breakfast or lunch so your body has the rest of the day to digest the supplements and benefit from the effects. If you would prefer to not take all 6 pills at the same time, it is also fine to split the dosage into two separate servings taken about 30 minutes before 2 different meals. Do try to take at least one of each type of pill together at the same time, to ensure the synergistic effects of the products are fully realized.

How do I take the BHB Oil Capsules?

BHB Oil Capsules: As a dietary supplement, take 2 capsules daily, ideally on an empty stomach prior to exercise or when an energy boost is desired. KETO by Fitoru BHB Oil Capsules may be used any time of the day for elevating ketone levels for improved mental and physical performance. For best results, combine with a proper keto diet and training program or take when already in ketosis.

How do I take BHB Oil Powder?

As a dietary supplement, mix 1 scoop with 16oz water, ideally on an empty stomach prior to exercise or when an energy boost is desired. KETO by Fitoru BHB Oil Powder may be used any time of the day for elevating ketone levels for improved mental and physical performance. For best results, combine with a proper keto diet and training program or take when already in ketosis.

How do I take MCT Softgels?

As a dietary supplement, take 1 softgel daily with an 8oz glass of water. KETO by Fitoru MCT Softgels are a pure form of healthy fats that are the precursor to ketones. KETO MCT Softgels may be used any time of the day for supporting ketosis. For best results, combine with a proper keto diet and training program or take when already in ketosis.

How do I take BHB + MCT Oil?

For best results, use both BHB Oil and MCT Oil together. MCT Oil is primarily a source of energy that the body uses while in ketosis, while BHB Oil is primarily a signaling molecule that helps the body transition into ketosis. If you are looking to transition into ketosis for the first time, you will want to avoid taking MCT Oil in isolation because you also need the ketone signaling effects of BHB Powder. We recommend taking both an MCT Oil softgel and either a scoop of BHB Oil Powder or 2 BHB Oil capsules together at the same time for maximum effectiveness.

Do you offer a money back guarantee?

Yes, we offer 30-day money back guarantee.

Is Fitoru safe?

Yes. Every Fitoru Box is tested for potency and guaranteed to be free of impurities. The product contains no fillers or added chemicals and is a natural supplement. Furthermore, Fitoru is manufactured in an FDA approved facility.

Are there any side effects when taking Fitoru?

No. Fitoru is 100% natural and contains no added chemicals or artificial stimulates. As a recommendation for highest effectiveness.

Do you really offer a 30 day money back guarantee?

Absolutely. If you are not satisfied with Fitoru, please contact us within 30 days of when the order is purchased, and we will walk you through the return and refund process of your order.

How can I increase the effectiveness of Fitoru?

Your diet and working out plan are effective methods for enhancing the results of Fitoru ultimate weight loss combo. Take Fitoru associate with our 90 day workbook as well as 90 day fitness guide will maximize your weight loss result.

How long does one bottle last?

Each box of Fitoru is a 30-day, one month supply.

Where is it made?

Fitoru is manufactured in the United States in an FDA-approved facility under good manufacturing practice (GMP) regulations.

How do I contact customer support?

You can call in at +1-888-825-9321 or e-mail us at info@fitoru.com

Can men use Fitoru Slimpack?

Absolutely. Our Male users rave about our SlimPack

Are Fitoru products all natural?

Our products our 100% natural, so you never have to worry about GMOs or other potentially hazardous chemicals.

How many servings are in each Fitoru Slimpack?

Every Fitoru box contains 3 unique products that work together to create a unique holistic weight. Each boxes has 30 day supply.

Are Fitoru products safe to take?

Our products are produced in a state-of-the-art production facility that is cGMP certified, CSI Certified, and FDA Registered.

SHIPPING FAQ

How long does shipping take?

For US shipments, standard shipping typically takes 5 – 7 business days. High priority shipping (including Priority Mail and First Class Package on checkout) typically takes 3 – 4 business days. Please take note that these excludes weekends and federally observed holidays. For orders placed during the weekend, we prioritize the shipping of these orders on Monday morning.

Do you ship internationally?

Yes, we do ship to Canada, United Kingdom, and Australia. See the estimate shipping time below: First Class Package International - 7 to 21 business days Priority Mail International - 6 to 10 business days Priority Mail Express International - 3 to 5 business days *Please note that the estimate business days above varies per order and may exceed the estimate time frame due to certain factors such as customs checking and uncontrollable factors. Delays caused by fortuitous events such as but not limited to natural disasters, customs checking and holding, and other uncontrollable factors are not included in the business days stated above and on the shipping method during checkout.

Free Shipping

For all orders with the free shipping promo (including international orders), please note that we will ship your parcel via First Class Shipping only even if you choose other shipping options. Disclaimer for International Orders Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient's responsibility as we are only charging the transportation fee for the packages. You may check with your country's customs office to determine what these additional costs will be. Additionally, you may review below additional information for shipments shipping to Canada which can imply to other countries as well. We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them.

Below are some additional information regarding international shipments to Canada:

-Brokerage Fees The brokerage fees are a processing fee charged by the shipping company. This fee includes filling in a customs form to indicate the contents and value of the shipment and calculating duty and taxes. USPS For USPS, goods valued under 20 Canadian dollars are duty and excise tax exempt. Goods over 20 Canadian dollars will be subject to the applicable duties and excise taxes. Gift shipments received by mail that are valued under 60 Canadian dollars are duty and excise tax exempt. For all casual and commercial items valued under 1,600 Canadian dollars, Canada Post will collect the assessed duties and excise taxes and a handling fee of 5 Canadian dollars from the addressee. (Source: http://pe.usps.com/text/Imm/ce_003.htm#ep2041503) Taxes- Each item entering Canada will be charged GST (General Sales Tax) and PST (Provincial Sales Tax - varies by province) based on the declared value. Duties- Under NAFTA, items that are deemed manufactured in the US (and Mexico) are duty free. A duty (percentage) may be charged if the item is manufactured in another country. All orders are shipped from United States and the customer might incur additional fees. The custom fees and taxes are not include on the product price paid to Fitoru and will be shouldered by the customer. *For all international shipment that uses the free shipping promo code, please note that we will ship your parcel via First Class Shipping only even if you choose other shipping options.

Below are some additional information regarding international shipments to United Kingdom:

According to GOV.UK, "You may have to pay VAT, Customs Duty or Excise Duty on goods sent from outside the European Union (EU) before you can collect them." Additionally, "This includes anything new or used that you: buy online, buy abroad and send back to the UK and receive as a gift." Read more here: https://www.gov.uk/goods-sent-from-abroad All orders are shipped from United States and the customer might incur additional fees. The custom fees and taxes are not include on the product price paid to Fitoru and will be shouldered by the customer. *For all international shipment that uses the free shipping promo code, please note that we will ship your parcel via First Class Shipping only even if you choose other shipping options.

Below are some additional information regarding international shipments to Australia:

According to Australian Government Department of Home Affairs, "Things you buy over the internet will have the same rules, duties and screening processes applied as any other import. For goods with a value of AUD1000 or less, there are no duties, taxes or charges to pay at the border. The value of the goods and how they arrive in Australia will determine how we clear them for delivery to you and what duty, taxes and charges may apply. Goods (excluding tobacco, tobacco products and alcoholic beverages) with a value of AUD1000 or less are referred to as low value imports. From 1 July 2018, the GST may apply to these goods when imported from overseas by consumers in Australia. If these goods arrive in Australia by air or sea cargo, they must have a Self-Assessed Clearance (SAC) Declaration. There is no charge for this declaration. This will be taken care of by the cargo company or freight forwarder if their services are engaged. Goods arriving by post or mail do not require a SAC declaration." Read more: https://www.homeaffairs.gov.au/trav/impo/buyi All orders are shipped from United States and the customer might incur additional fees. The custom fees and taxes are not include on the product price paid to Fitoru and will be shouldered by the customer. *For all international shipment that uses the free shipping promo code, please note that we will ship your parcel via First Class Shipping only even if you choose other shipping options.

Below are some additional information regarding international shipments to New Zealand:

According to New Zealand Customs Service, "Be aware of duty and GST that may apply when importing items into New Zealand. GST of 15% applies to all imported items, including anything you bought online or using a mail order catalogue. We calculate GST based on the total of: - how much you paid for the item, plus - any international transport and insurance costs, plus - any import duty. We do not collect any duties or GST where the total amount (duties + GST) for your package/shipment is less than NZ$60. This doesn’t apply to alcohol or tobacco." Read more: https://www.customs.govt.nz/personal/duty-and-gst/duty-and-allowances/ All orders are shipped from United States and the customer might incur additional fees. The customs fees and taxes are not included in the product price paid to Fitoru and will be shouldered by the customer. *For all international shipment that uses the free shipping promo code, please note that we will ship your parcel via First Class Shipping only even if you choose other shipping options.

RETURN AND REFUND POLICY

How does it work?

For a refund of the product purchase price, you must be issued an RMA (Return Merchandise Authorization) within 30 days of your original purchase date, this means you need to return the product in order to get a refund. Shipping costs are non-refundable. Customer is responsible for all return shipping costs but we will happily pay return shipping fees if the delivery is a mistake of Fitoru’s (for example, you received a broken or wrong item). For straight sale deals, you can return products for 30 days after purchase date, with a $9.95 returns fee. The returns fee is applicable for all opened boxes returned products. If you have a purchase of more than 1 item, then only 1 item of each type is allowed to be opened (i.e. if you ordered 2 fitoru boxes, you can open each of the 3 pill bottles contained in one box, but the second box cannot be opened) – others must come back unopened and unused in order to receive FULL refund. Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to the Fitoru customer service department address provided via email or call confirmation with requested RMA number. To read more of our refund policy, please click here.

LOST PACKAGE POLICY

My package is lost. What can I do?

If your package shows that its been delivered at usps.com, dhl.com, ups.com, or fedex.com and you still haven’t received it, no problem! Just file a claim with the appropriate carrier and provide us with the claim number via email, chat or phone call. We are not responsible for lost or stolen items if your order has been shipped to the correct address that you provided on your order or any shipping address that you confirmed. Customers agree that Fitoru LLC. does not have any liability on the order once it's already been shipped. It will be in the position of the carrier and it's the responsibility of the customer to communicate with the carrier regarding the lost or stolen items. Please note that mail theft is punishable by law and is a federal crime, a felony that could result in prison time, the loss of the right to vote or hold public office, and significant fines. The taking of items through fraud, deception, or embezzlement are included within the definition of the crime. Mail theft includes but are not limited to: Hiding or destroying mail also constitutes mail theft, as does the purchase, receipt, or possession of mail that one knows was stolen. (Source: http://criminal.findlaw.com/criminal-charges/mail-theft.html)